Have been using this service for 5 years or so. Great. However over the last year have been getting more and more unreliable. Notifying of pickup then not showing. Slow to respond to email. Coming back with excuses like can't find the bag. It's been in the same spot for 5 years. Again slow to respond and asked for pics of the location, then they collected. Next collection was the same routine, emailed with our complaints and requested additional collection as they are well behind on contractual agreement. They then respond by saying they can't collect from our drive for policy reasons. Asked then to close our account and collect their bags. No response but still took another payment. (I can back a 6m boat down no problem) Since have notified of a pick up. Now need to contact the bank to stop our direct debit before they steal more with no service.This company is extremely unreliable and difficult to deal with. RIP OFF DONT USE.
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