The product itself is great. I used it for my first son without issues for years. Then I moved and added my second son. That’s when the problems began. First of all they didn’t change my address when I moved despite me notifying them, so the Greenlight card wasn’t sent to my address and it’s probably in a landfill out there. Not cool. Sensitive information shouldn’t be floating around with no way to verify where it went. Secondly when I transferred $150 and then another $20 (for tax - my kid was buying something, he gave me $ and forgot tax), Greenlight instead charged me twice for $150. Thankfully I had the money in my account but for folks who live paycheck to paycheck this could be catastrophic. I then tried to contact them. What a joke. They have a number to call but it’s AI. I just said “talk to a human” it wouldn’t let me. I had to say what’s going on. So I did. I said “payment issues.” IT assumed I was a teenager, told me to have a parent call, and hung up! I tried this multiple times Mind you Not only that but even the email route wouldn’t work. It said I was using the wrong email address, but yet I couldn’t change it from the app. So there was no way to fix it. Even finding the number and contact email to notify them of this issue was not available on the app. I had to google it. Finally, I wil say that the next day, my money was back in my account and the issues were fixed. But that doesn’t fix the aggravation not the fact that my trust has been broken. I’m only taking off one star for service because I used them for years with no issues. But I can definitely see how anyone using this app for the first time and not able to fix issues by reaching a human could be very off-putting and might make someone give them only one star. I believe the moral here is not to trust AI garbage with your customer service, no matter how cheap it is. It’s not worth damaging your customer’s trust.
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