I signed up for Greenlight because my teen was going to be traveling internationally with their school. I went through all of the FAQs and was excited for this product. My son left to travel 16 hours away from me to a country that was NOT on the restricted countries. Day 1 for my child their card is getting declined at ATMs, they are calling me at 3:30 a.m. my time asking for help...I called customer service and they inform me that there is a limit on ATM cash withdrawals of $105. I tell my child we come up with a plan for next day. 3 a.m. I get text card is still getting declined at ATMs but able to use it for purchases. I call customer service, again, and this time I'm informed that the limit applies for a full 24 hours from last withdrawal. I tell my child this new update and we again come up with a plan. No problems day 3 and 4. Day 5 my child goes to purchase a souvenir that and the card is declined. Again I get a text, I call customer service, while I am waiting to be connected my child tried to pull out money to cover the price of the souvenir and that was also declined. Approximately this same time I am on the phone with a customer service representative who informs me that a hold was placed on my sons account for security reasons and that it was flagged as a purchase in a restricted country (it wasn't it was Japan). I was further i formed that there was no one available to help me remove the hold until 9 a.m. eastern standard time, 10 hours later. They couldn't connect me with a manager because none were available. I asked to have the funds transferred out of greenlight light back to my bank and was informed that wasn't an option. Luckily we were able to add our bank information into our child's apple pay but otherwise my child would have been stranded in another country, without their parents, with NO access to their money.
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