greenlight.com

3.3
3.3 Based on 200 reviews

...

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Gina Shelley
kid stranded 700 miles away because of this service

Yeah, be aware of a couple of things before you rely on this company:Their customer service call center is, across the board, absolutely unintelligible due to poor audio. No, it's not me, it's them. I can hear everyone else just fine. You will not be able to make out what anyone is saying if you have to call them. They flagged my daughter's card for "fraudulent charges" and shut it off. The fraudulent charges? A bad scanner in the NY subway, which she explained when we called her about the multiple 2.90 charges all at once. These charges did not show up on my ap, nor did they show up in my daughter's ap. We found out when she discovered the card was locked. No warning, no notice. I called and got it straightened out. Or so I thought. Overnight, they shut down the entire account, leaving my 18 year old daughter stranded 700 miles away from me in a NY subway with no money and no warning before dawn this morning, with no explanation of why they'd done it, no warning that they'd done it at all, no nothing. She found out when she found herself stranded. I spent the day setting up something with my credit union, who was actually very interested in helping get an emergency solution in place, something Greenlight was WILDLY uninterested in doing. So if you opt to use this, make ABSOLUTELY CERTAIN you have a working Plan B for when this happens to your family. This system worked great for us for many years, but endangering my daughter like this is an absolute deal breaker. Beware. Also, I did look up to see if this sort of thing happened to others, and there are a lot of complaints with the BBB. So do your due diligence and don't find out the hard way when your child get endangered.

1
Date of experience: Sep 09, 2025

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