Over 2 months ago my daughter placed and paid for an order with online store with her Greenlight card. As of the date of this review, the order has not shipped, and no tracking information has been provided.Attempts to contact the merchant have been unsuccessful. The telephone number printed on the receipt is disconnected, all associated social media accounts are closed, and no email address is provided for customer service. These facts indicate the merchant is no longer conducting business.I submitted a dispute with Greenlight on the basis of non-delivery of goods. Over two months have now passed with no shipment, no communication, and no resolution from the merchant. Greenlight still has not refunded the purchase. This experience has severely undermined my trust in Greenlight’s services and I will be cancelling our subscription once this matter is settled! Do not trust your purchases with the Greenlight card - they do not protect their customers from fraudulent merchants or non-delivery of goods!
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