My daughters account was hacked into 24 times in the last 2 months. 2 different debit cards were used for fraudulent charges - which they can clearly see in her account. I alerted them to fraud 2 months ago and nothing has been done to secure her account OR identity!Contacting customer service is a joke - they blame your kid "It must be where she is shopping online" or "contact the merchant"! NO, its Greenlight that was hacked 24 times, this has nothing to do with the merchant. All they have to do is look at the 24 attempted transactions across 2 debit cards and they can see the fraud for themselves.Even though Mastercard provides " Zero Liability Protection" on these debit cards - they make you file out a claim form and say that you have to wait 90 days for it to be resolved. There is ZERO REASON any customer should have to wait 90 days if Greenlight was a legit company. Mastercard has the policy so why won't Greenlight abide by it? Super shady.After 24 attempts, someone stole $100 right out of my childs pocket and they refuse to help OR answer me on how they plan to secure her account & identity. HORRIBLE.
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