greenlight.com

3.3
3.3 Based on 200 reviews

...

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Palmer Foster
Account was compromised NO REFUND GIVEN

Super disappointed. I got these cards for my sons who were 10 & 12 (now 12 & 14). One of their cards information was compromised, we live in California and I got a $80.21 charge from a subway in Maryland. I called greenlight right away and they said there was nothing they could do unitl the charge was settled. They suspended the card so no further charges could be made. So I contacted them two days later and the were going to investigate the charge. I reached out a couple months later and they said that there was nothing they could do because there was a 60 day timeline that I didn't adhere to. They looked up my account an saw that I called, but that I didn't file the formal request on the APP. Ridiculous we paid $10/month for safety a protections that ended up not existing! BEWARE!!!

1
Date of experience: Mar 06, 2025

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