They put arbitrary limits on cash withdrawals and make it very annoying to move money. For instance, if there is money in the Spend Anywhere category, you can't get gas or use it at the ATM. You have to specifically move it to the ATM category. So Spend Anywhere doesn't actually mean Spend Anywhere. Also, I was told that he could not withdraw more than $100 at the ATM cashpoint. Why? No one knows! Just apparently no way to lift it. I was told their partner bank was in charge and they have no control over the limits. Ridiculous. So if you wanted more than $100 in cash, you can't have it. Also, there are no free ATMs for this debit card company, so you will pay a fee each time you try to withdraw cash (about $4). I find this app really inconvenient, especially as I pay a monthly fee. You'd be better off going to a REAL bank or using Teen Venmo where they don't charge fees and you have access to your money when you want / need it. Customer service is also really bad. Long wait times, and they made me confirm the bank account I wanted to transfer funds to...but then still transferred to the wrong account. Why confirm the account details if you were just going to send the funds to the wrong account? It's just absurd trying to talk to competent people to solve issues. So, needless to say, we closed our accounts there and won't be back.
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