I want to express my gratitude to the representative from the mobility repairs team who came to assist with my scooter. After inspecting the steering column that needed attention, he discovered that the real issue was the subframe detaching from it. He promptly contacted the repair department to inform them about the situation and noted that he couldn't perform the initial repair due to this new finding. He mentioned that he had submitted another repair request to address the matter. Throughout the process, he was polite, cheerful, and took the time to explain everything clearly. I inquired about any additional costs beyond what I had already paid, and he assured me that they would keep me updated.
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