Horrible customer services!!! I would give a ZERO star if there's an option. I can't emphasize how horrible the customer services are!Initial installation was ok. Shortly after that, we had some baseball size hails on May 17th 2021. Sure all the panels along with my roof were damaged. We get our quotes for both roof replacement and the solar panels as soon as it should be like. The brand new roof was replaced in 2~3 weeks, then we ordered total 25 of new panels for replacing. Our nightmare starts after the panels arrival. They couldn't be able to install the panels until July 25th, 2021. And they left the broken ones those were suppose to get disposed on my side yard for another THREE MONTHS. The area where they left the panels on were killed with a bold spot. In matter of time afterwards, we discovered that our new roof was leaking and the ceiling drywall was wet in our laundry room and master bathroom. After some investigation, we found 2 spots of mis-drilled holes that were caused leaking. We understand mistakes happed. We also saw the evidence that they were trying to caulking it, but it leaked though. Sealant went though. We contacted Greensolar and state our issues. We asked them to fix the holes that on the brand new roof. Long story short, the first phone call was made in forth quarter of 2021. Now we are in September of 2022, and the issues with the leaks are still here DID NOT get solved yet!My direct contact customer agent Diana was nice till this became a long last issues. Same as the customer service manager. I don't remember her name. They started NOT answering phone calls, reply messages or NO call back after left multiple voicemails. Last contact I made was on Monday August 29th, 2022 to the customer service manager with leaving a voicemail, customer agent Diana and the customer service department. Today is Sep. 2nd, 2022, and for sure I didn't hear anything back from them, which I am NOT SURPRISED at all. Because this is what they do the best! Leave customer along with a leaking roof. Or maybe they think the issues will be fixed somehow by itself!I am VERY VERY disappointed at this company. I will NOT recommended this company to any of my family or friends to let them experience the same nightmare that I am having right now!P.S. what is the best now is I can't post my 1 star review on their website for some reason. SMH
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Green Solar Technologies is a pioneer in the solar energy revolution. We provide only the highest-quality, American-made solar energy products to our valued customers. We make solar energy an affordable option for every homeowner.
