A complete lack of empathy from this garage. No people skills and you as the consumer have to do all the chasing…. My car went in for a gearbox replacement under warranty in July 2024 and by December 2025 and less than 18,000 miles later it needs replacing again, only the garage state “there is nothing they can do” … This is despite me having to wait over 5 weeks for a diagnostic appointment and them letting me take it in knowing that they would not be willing to offer any gesture of good will towards the repair. I completely understand that they offer a 12 month warranty on works carried out, and Jul 24 to Dec 25 is 15 months …. But we are talking about a brand new gearbox that has failed in 15 months and less than 18,000 miles. This is not a good look for the garage or the brand and has ultimately rendered me with a large repair bill with no real solution offered. I was shocked that given the circumstances there was no leeway or even any compassion shown. When questioning the reliability of the parts I was told by the service receptionist that “some gearboxes go sooner than others” …. Really not impressed and quite frankly upset by this as 15 months ago I took my car to this garage in good faith.
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Welcome to Griffin Mill, your premier dealer for new and used vehicles in South Wales.
We are an official dealership for Peugeot, Kia, Fiat, Abarth, Nissan, Renault and Dacia, and approved aftersales centre for Skoda, Alfa Romeo and Jeep.
We offer vehicle finance across our entire new and used car range, as well as service after-care, service plans and parts.
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