Really disappointing sales experience today. Visited to test drive a car (on the day the sales person, Richard, preferred - presumably so he could ensure he received the commission - rather than one more convenient for me) It suited what we needed and we went through the process of buying it. We found the sales experience very patronising and uncomfortable (e.g. when we asked what the car came with when sold we were sarcastically told "four wheels, a steering wheel.." and were only told information on MOT, service and warranty when we explicitly asked.) The sales experience continued to be pushy and undermining (when I said I'd prefer to pay cash rather than finance, my opinion was belittled with comments like "you don't want a free £500?!") I asked what the best price for the car was and Richard said he'd check, consulted the computer, and told us a price that was £300 was cheaper. We discussed the price and agreed to it. I then left my husband and friend to have a coffee while I finalised the deposit and bank details. Once I was alone with the business manager I was presented with a bill that was for the original price of the car, without the £300 agreed discount. I questioned it and was told that was what was on the computer. The business manager then checked with Richard and was told I must have misheard and no discount was agreed. I felt very uncomfortable being told by two men I must have imagined/misheard something that had just happened. At this point I went to check with my husband and friend to see if I had misheard. They confirmed that I had not, and had heard the same. I asked them to come back with me then because I was uncomfortable continuing the discussion by myself as I felt completely unheard, and undermined at this point, which Richard's previous patronising attitude contributed to. We discussed it with both Richard and the business manager and they repeated that we all must have misheard, and were told that they never haggle or offer a discounted price on second hand cars. I was very unimpressed and felt like they were trying to trick me into a sale by telling me one price and then changing it. I would not recommend this car sales garage. It was a very uncomfortable experience and I can only imagine how uncomfortable I would have felt without taking my husband and friend with me. All apologies were false apologies that directed the blame back to us "I'm sorry you misheard us." I do not believe three people misheard Richard. The sexist, patronising attitudes, lying to customers and general unpleasantness is simply not acceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Griffin Mill, your premier dealer for new and used vehicles in South Wales.
We are an official dealership for Peugeot, Kia, Fiat, Abarth, Nissan, Renault and Dacia, and approved aftersales centre for Skoda, Alfa Romeo and Jeep.
We offer vehicle finance across our entire new and used car range, as well as service after-care, service plans and parts.
See more
