I had a good and first time experience at the Grifols plasma donation centre in Hamilton. Lovedeep was going into the details about when to donate and the bonus program. I don't know if because the way he explained or didn't explained clearly, but l had a difficult time grasping the conversation, but he didn't show any patience. He was showing impatience, he signed and rolled his eyes. I felt uncomfortable and irritable. I'm a first time donor and and he told me alot of information, so l felt overwhelmed, nervous and anxious and l sense he showed no empathy. This is where professionalism should comes into play.Please be patient and understanding with new donors. We can try to improve and do better on the daily.The good new is my experience with Hie, the nurse, and the staff in the donation room was A+.They were professional, patient, caring and they helped me to feel comfortable and assuring before, during and after donating plasma.I appreciate your work and continue the good work. Highly recommend
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