Extremely disappointed with GrintaHub – they don’t respect customers and fail to meet their obligationsI’ve been buying tickets through GrintaHub for two years, but I have never experienced such terrible service. I ordered mobile tickets for the Real Madrid vs Al Hilal match (Order #1282336) and expected them to be delivered to my personal Ticketmaster account, as clearly stated in the invoice and on the website.Instead, I was asked to log into someone else’s account, supposedly belonging to the seller, to access the tickets. This not only violates basic security practices but also creates a conflict: I already have other tickets in my Ticketmaster app and cannot just log out to access another account. I explained this to customer support multiple times, only to receive generic responses and suggestions like “use another browser” or “reset the password for the shared account.”They literally dictated what I should do with the tickets while ignoring the original terms of sale and my needs as a customer.When I requested an order cancellation and a refund due to the service not being provided as promised, they refused and instead suggested that I resell the tickets through their platform—even though I bought the tickets for personal use, not for resale.Instead of offering an apology, they even insinuated that I might be looking to profit from the tickets, which is completely false and offensive. There was no respect, no accountability, and no real attempt to resolve the issue—just blame shifting back onto the customer.In summary:– Tickets were not delivered to my account as promised– Support pushed unsafe and inconvenient solutions– They failed to fulfill their obligations– Customer needs were ignored– Communication was completely inappropriateI strongly do not recommend this platform. If you expect reliability, clear terms, and respect – look elsewhere.
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A ticket exchange and resale platform that provides users with a secure and seamless experience for buying and selling tickets to a diverse range of entertainment, sports, and concert events.
