To the GrintaHub Support Team,
I am writing to express my deep dissatisfaction with the ongoing issue regarding the failure to receive any payments for multiple tickets I sold through your platform. Although the payment status on your website shows as “Completed,” the funds have still not been deposited into my bank account.
This delay has now exceeded the reasonable and expected processing period, and it reflects poorly on the reliability and transparency of your platform—especially for sellers who trust GrintaHub to handle financial transactions professionally.
Details of the Issue
Despite selling several tickets for major events and waiting beyond the stated timelines:
No payment has been received to date.
The last event connected to these orders took place on 18 December 2025, meaning over 20 working days have passed without any transfer.
No updates, explanations, or compensation have been provided.
Affected Orders
Saudi Arabia vs. Oman – Group Stage FIFA Arab Cup 2025
Oman vs. Morocco – Group Stage FIFA Arab Cup 2025
Morocco vs. Saudi Arabia – Group Stage FIFA Arab Cup 2025
Morocco vs. Syria – Arab Cup Quarter-finals 2025
Palestine vs. Saudi Arabia – Arab Cup Quarter-finals 2025
UAE vs. Morocco – Arab Cup Semi-final 2025
Saudi Arabia vs. Jordan – Arab Cup Semi-final 2025
Paris Saint Germain France vs Flamengo Brazil – Intercontinental Cup Final 2025
Additional Concern: Poor Customer Service & Insufficient Staffing
It is also clear that GrintaHub does not have sufficient staff to handle customer service or operational workload. As a result:
Most customer complaints are redirected to a poorly functioning chatbot.
WhatsApp-based support provides slow, weak, and often unhelpful responses.
It appears that only one support staff member may be managing the entire communication channel, which is inadequate for a platform handling thousands of transactions.
This level of customer service is far below industry standards and contributes significantly to the growing frustration among users.
What I Request from You
I kindly ask that you provide an urgent and clear explanation regarding the following:
Why the payments are delayed, despite being marked as completed in the system.
Details about your payment process, including verification steps and expected timelines.
A precise date by which I can expect the funds to reach my bank account.
Clarification on staffing capacity, and whether improvements to customer support are planned.
Overall Review
Until this issue is resolved, my experience with GrintaHub is extremely disappointing. A platform that handles financial transactions must prioritize:
Timely payouts
Adequate customer support
Operational transparency
Unfortunately, all three areas have fallen short.
I urge you to address this matter immediately to uphold trust and maintain the platform’s credibility with its users.
Sincerely,
Taha AL Zadjali
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A ticket exchange and resale platform that provides users with a secure and seamless experience for buying and selling tickets to a diverse range of entertainment, sports, and concert events.
