This is an example of what is wrong with customer service these days. As a background, I have been buying their socks for years. As a Canadian, I pay a premium, duties and ridiculous charges from DHL. I have written and they have agreed things need to improve. I placed an order at the beginning of December and order proceeded to Whittier, CA., where it stopped. I have written Grip6 twice, who responded identically to both requests that there was a postal strike in Canada and that was the issue. The facts are the strike started Three weeks before my order was shipped. No response to my questions about clarity if my order could be delivered by Christmas or why, it would be shipped by post to Canada when mail to Canada wasn’t be accepted. Their response is hopefully Canada Post can clear a backlog and that Grip6 response is “Our shipping reps informed us they are doing what they can to make it so packages do not end up with Canada Post. However, since this is the typical route for our packages, we can’t do anything.”As a customer, they did nothing to communicate, follow-up or look at alternatives.Customer service is supposed to be a retention strategy, not a department that adds no value to the customer experience. I asked that my concerns be escalated, but crickets!Grip6 - please don’t bother embarrassing yourself by responding as you had chances to do the right thing. Thanks for missing Christmas socks for grandkids. Thanks for doing nothing - when I reached out.
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The Utah based Grip6 Belt Company is a US manufacturer of innovative high quality belts & accessories. The company is 100% committed to building their products in the US and according to founder BJ Minson, "It has been one of the best decisions we've ever made. It has forced us to create, to invent, and push our products to the next level because many of the processes we use every day are very difficult to find, or simply not available domestically." This has led the company to design and build a host of manufacturing machines that are specific to their products and process. They use only high grade materials ranging from T6 aluminum to solid carbon fiber to make their buckles. The webbing is made from a custom design high tensile nylon that boasts a 3000 lb breaking strength at a third the weight of a traditional belt. Throw in BJ's ultra low profile minimalist belt design and you have a product that both looks great and functions incredibly well. With a quality product line and an unwavering commitment to customer service Grip6 has a loyal customer base that has grown every year. Try a Grip6 belt today and experience the difference for yourself.See more
