Worst customer service I have ever experienced. I’ve been a long standing customer of Grizzly and have spent over $8000 with the since 2020. My final purchase, a $3200 table saw has been absolutely horrible experience. I can’t get a replacement for a faulty part which means I can’t use the saw the way it was intended. I’ve made numerous attempts to get an update from Grizzly after initial request and they are completely ignoring me. They simply don’t care about their customers after they get your money. I will NEVER spend another dime with them. UPDATE: more emails, a phone call and then after a very unfavorable review on “their” website, I finally got someone’s attention which resulted in an experienced technician calling me to resolve problem. It should have never taken this much effort to get someone’s attention.
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Grizzly Industrial®, Inc. is a national retail and internet company providing a wide variety of high-quality woodworking and metalworking machinery, power tools, hand tools and accessories. By selling directly to end users we provide the best quality ...
