OK so I am very annoyed at a situation that has developed over the past few weeks. In 2010. I purchased a ShopFox W1758 lathe and have been using it every week for the past 12+years without issue. On the 4th Nov this year I received a recall notice from Amazon regarding this lathe stating there was an issue with the cutting tools. It turned out that the faults are in fact with the faceplate and tool rest and not the cutting tools which ShopFox did not supply (still it's good to know there is an issue). Anyway to cut a very long story short I was asked to immediately stop using the lathe and contact Grizzly Industries to request replacement parts, which I did and was informed that I had to wait until mid March 2024 (estimated) to receive the new parts, in the mean time do not use the lathe.Thats 4 1/2 month before the lathe can be used and thats only an estimated delivery time, we all know how things can be delayed especially when they come from overseas companies in China. If I used this just for a hobby lathe I guess it would be no issue but I'm in the middle of a huge Bugatti Throne Chair like project and it now looks like I have to purchase another lathe to safely complete them in a timely manner. Grizzly are selling similar lathes on their website that use identical faceplates and similar adjustable tool rests that would fit this lathe but no, they will only supply replacements by making existing customers wait months!Update Sept22nd 2024After posting details of this fiasco with TPs website and the Better Business website along with more than 100+ review websites Grizzly Industrial seem to have gotten the message and supplied a replacement within 10 days. But it shouldn't have necessitated this sort of action?
Claim your business profile now and gain access to all features and respond to customer reviews.
Grizzly Industrial®, Inc. is a national retail and internet company providing a wide variety of high-quality woodworking and metalworking machinery, power tools, hand tools and accessories. By selling directly to end users we provide the best quality ...
