I’ve been a loyal customer of Groom Here for over three years, subscribing to their Hygiene Plan and relying on their Trim Pod and blades due to severe disability and ill health.In July 2025, I was promised in writing by their Customer Service Manager that I would receive the new 3.0 magnetic-opening blades, which are much easier for me to use. Despite this, I was sent the outdated 2.0 blades again — which I’ve previously explained are unsuitable due to my condition.I raised a formal complaint on 3rd August 2025 requesting an urgent resolution. It’s now been days and I’ve received no reply, no apology, no action.To make matters worse, delivery times are consistently poor — each shipment takes just over two weeks on average to arrive, which adds further frustration when incorrect items are sent.This isn’t just disappointing — it’s unacceptable. Especially when Groom Here are aware of how essential the correct blades are for someone with a disability.I still have the wrong blades, unused and sealed, and will now be escalating the matter through my card provider and sharing my experience publicly to warn others.Groom Here’s lack of communication, repeated errors, slow delivery, and failure to support long-standing customers is deeply concerning. Not the level of care I expect after three years of loyalty.
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