I was a big fan of Groove, and became a platinum member. They touted Groovemail as their flagship product and this is one of the main reasons I bought Groove in the first place.I’ve been patiently waiting for groovmail to come with SMTP. However, after several years and MANY broken promises, it’s STILL not here, and they can’t even tell me when it will come.I am currently trying to ‘Duct tape’ groovefail together with several other companies, something Mike Filsaime claimed you wouldn’t need to do. I FINALLY managed to do it but it was an absolute nightmare and took a week or so to get it all working.Since Groovefail STILL doesn’t have SMTP, you’d have thought they’d provide full training for the 4 SMTP providers they do support. You’d have thought!...But you’d be wrong.ALL their training ‘assumes’ that groovefail is working with SMTP, which of course it isn’t. And instead of sorting out their ‘flagship’ product, they spend all their time trying to sell me more and more stuff…. REALLY????Groovefail is a massive let down. Donna Fox needs to be given the boot and someone else take over.I really liked you at the start Mike and I had faith in you, but you are no different than all the other marketers.Customers Matter…. I don’t think so!And by the way, I still haven't received a third of my Groovemags from last year.Stop trying to sell me more stuff and instead sort out the things you still haven't delivered on. You're supposed to be a technology company, not a marketing company, aren't you?UPDATE - 29th Jan 2024I have just downgraded my original 2 start rating to 1 star, and even that is more than I would like to give.Much of the software is still glitchy or broken and it looks like they've just given up on it. They also took over Yousign, which used to be good but now that software is broken and their 'support' is non existent too.I have put in three support tickets over the last 10 days and NONE of them have been answered. They can't be bothered to answer my problems BUT... within that time they have sent me not one, not two, not even five or ten... but THIRTY marketing emails!AND...I still haven't received the magazines that I paid for and even though they said in their reply that they would be "reaching out to me"... Guess what?Not heard a word from them.These people aren't interested in customers, all they're interested in is MONEY!!!!
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