We purchased two rise and recline chairs from Grosvenor Mobility on the day the chairs were delivered I contacted the company and explained there was a problem it was like sitting on a slab of concrete.They tried to rectify the problem on four occasions but had no success,they advised me to go to Trading Standards and they said they would abide by their decision, Trading Standards policy is if they cannot fix the problem after four attempts then they should make a full refund but Grosvenor Mobility totally reneged on this decision and refused to come and see the problem they directed me to the Furniture Ombudsman which is a paid up membership after several months the report from the Ombudsman was virtually word for word as Grosvenor Mobility had written. To me it seems like an old boys club. We are left with two chairs that are not fit for purpose as you cannot sit in them for longer than thirty minuet as it affects the base of your back and legs.Having spent more than thirty years as a production and development engineer to the Textile and Furniture and bedding trade in my opinion these are the worst chairs that I have ever come across and the company moto is everyone deserves some comfort [I think they forgot to finish the sentence ] except you.The engineer only checked the chair mechanism which was never in question, all we wanted was chairs that were usable which they are not.
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Grosvenor Mobility provide a wide range of riser recliner chairs and adjustable beds: hand-crafted in the UK, 5-year warranty, free home demonstration, VAT exempt, 100% Customer Satisfaction.
Because "Everyone Deserves Comfort"
