So they advertise these as a revolutionary concept in footwear that will make all sorts of foot maladies disappear. They offer a 30-day, complete satisfaction, no questions asked warranty. Guess what? There's nothing special about these, and the identical concept, if not the actual shoe is available numerous places at significant savings. Moreover, the return was painful. First, I made it clear that they did not provide the arch support necessary for comfort, and were not particularly comfortable anyway. They just offered me 15% discount and keep them. "What does any discount matter on a product that is of no use to me?" a couple of days later it was 30%. I replied with the same response and indicated I wanted a return with full refund. Then I received a long email indicating how, where and when I was to return them. Each item was specific with no room for error, including that they were to be returned by USPS ONLY! They would not recognize any return done via any other carrier. Mind you, I had to pay the return shipping cost. They indicated the product is to not have been used and must be returned in all of it's original packaging. I guess you should be able to tell just by looking at the product when delivered that their SHOES were unsatisfactory. So much for no questions asked! They even require you to print the full page return instructions and put them in the package with the return items. I reached out 2-weeks after they had received the return to ask where my refund was. Again, more delays with moronic questions about confirming this was the order and item I returned, which I did. Then they requested the tracking number of the return, you know, the same tracking number that appears on the shipping label AND on the full page of information I was required to place INSIDE the return package. I won't speak to the product simply because they didn't work for me and I knew that in less than a minute wearing them in my home. However, the company and their policies are clearly designed to frustrate you into giving up an taking the discount and keeping them even if you can't/won't use them. Not a good company and certainly not easy to deal with in spite of the sugary emails about how they're here to help and understand completely. Even though I knew within minutes of receiving these that they were not for me, it took more than 45-days for me to receive the refund, and I had to chase it all over or my guess is, I still wouldn't have it. Do better or admit you're a crappy company with questionable ethics and morals so people can decide if they really want to do business with you.
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