I called the number to determine the status of my return, documented in my 21 August review.Upon talking to "Star", I asked her about the status of my account, about the shoes that I returned 26 August. She told me That in order to activate the monies back to my account, I had to call in, and provide the tracking number. I told her I was never told this. She told me that it should have been told to me when I called the first time about the return. I told her it was not, and I included my email and phone number when I returned the shoes. She then told me that a credit had been issued to my credit card.If this is a new company, they need to improve customer service, because it is sorely lacking.
Claim your business profile now and gain access to all features and respond to customer reviews.
