See their reply to my Google Maps review. Open Gogle Maps and search for Grounds Guys review. It is pretty telling their focus is not on customer service but getting a contract.They advertised on Facebook and looked like a full service yard company. I signed a contract to have my yard fertilizer, pest, and weed control done by their lawn certified technician. I stipulated that I wanted a summary and action report after each visit.I paid my first month and about 3 or 4 week later called to see when treatment would begin. They said they had fertilized the yard about 5 days earlier. I had been working in my front yard most of that day and I had seen nobody.I was told they had time and GPS data to show the technician had been at the address. There was no offer to check witht he tech or to fix the issue. Just a surly reply that their GPS data showed it had been done. I said I was unhappy and there was no reply so I hung up.I have a doorbell and front driveway cameras. I checked them for that day and I did not see anyone but me and my dogs after 8am.They then wrote a letter stating they had serviced the wrong house but did not offer to make up the missed service. I replied to the email the next email I got was they terminated the contract.Summary: Grounds Guys did not do the work they told me they did. They did not offer to make it right. They unilaterally cancelled the contract. I should have done some research as there are many negative reviews on this non-local company.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Grounds Guys is a full-service grounds care, lawn care, and landscaping company serving commercial and residential customers. Call today for a free estimate!
