I booked my car in for a recall service after receiving a notice in November and was given an appointment for 15th December, having been told the required parts would be available by then. When booking, I was advised that a courtesy car would be available if I dropped the car off the previous working day. However, when BMW Colchester called to confirm the appointment two days before, I was told that a courtesy car would not be available from the previous day. This meant I had to change my work duties specifically to drop the car off on the day of the appointment.After rearranging my work schedule and arriving on the morning of the 15th to drop off my car, I was then told that the parts were not available and the service would need to be rebooked for about a month later.I do not understand why the appointment was confirmed just two days earlier if the parts were not in stock. As a result of this poor communication and lack of organisation, I changed my duty and swapped shifts for no reason at all.
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