Extremely disappointing experience with Group 1 Auto Swindon. We rejected a Fiat 500X within 24 hours due to false ownership info and missing service documents. The car sat on our driveway, insured by us, for two weeks while they promised to arrange collection — only for us to later discover we never actually owned it.We had to return the car ourselves because Matthew never arranged collection, despite claiming he had contacted multiple companies. Even after returning it, the refund took two more weeks, with poor communication and repeated broken promises. We were given conflicting explanations about the delay, and we are still waiting for £75 taxi reimbursement. Our formal complaint has gone unanswered.Quick to sell, but once there’s a problem, they vanish. Completely destroyed our trust in this dealership.
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