Group 1 Mercedes-Benz Leicester I booked my car in for what I thought would be a simple coolant fix and took the day off to wait in Leicester as I live in a different town and I’m 36 weeks pregnant and the only one able to drive my car .I dropped it off at 9:15am and explained my situation to the receptionist. She assured me it would be ready the same day, or I’d hear from them by 5pm.By 4:50pm, I still hadn’t received an update. When I called, I was told the car needed a new reservoir and wouldn’t be ready until the next day. Despite knowing my circumstances, no one bothered to contact me earlier.The following day I again heard nothing until I phoned at 5pm. I was told it would be ready in 10 minutes, which wasn’t realistic as I live out of town and would rely on public transport and they shut at 6pm. I collected it the next morning, only to find it was still not ready and it was also being cleaned.I understand delays happen, but the lack of communication and consideration for my situation was very disappointing. A simple call earlier would have made a big difference, any business should be more considerate with their customers.
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