Group 1 Ford Newbury.Car advertised at £22,200. They knew I was coming in for a cash sale with no p/x. Began our negotiations after the test drive. Young sales lad clearly had no autonomy over the deal or the figures as he had to keep going to check with the sales manager. Absolutely obsessed with trying to flog me a used PCP deal when I repeatedly said not interested in any form of finance or borrowing at all. Came out with a proposal sheet with the figures £20097. I asked for the £97 off and we would have a deal. Once again off he went to see the sales manager. Came back with a 'yes'. We shook hands. Going through the invoice one final time on the screen and up comes the figures...now £22,000. WTF!! No deal. He's flustered...goes away...comes back and says the original figures were for a different car and a different customer. Dear Lord!! Obviously, the £2k discount was generous but not beyond the realms of possible, especially as they may have had a lot across the car or were near a target bonus. So I gave them some slack and offered £21600. They wouldn't accept it! Absolutely comical. A few days later, the same car is up for retail at £21,600!! You have to ask yourself what did they bring the car in at? Where did they stand it at in the book? The lad claimed they only had £850 across the car so for me they were claiming it owed them £21,350 and would not let it go for £21,600...which is exactly where it is retailing now!! Absolutely farcical.Apparently, it was the sales manager's last day. Hardly surprising if they manage their buying in like this. I really can't stand dealerships where the sales staff have no idea about stand in values, mark up and book prices. What's the point of scurrying off to a faceless person in another room? Not quite the Pendle system but pretty close to it.Two days later I got the exact same car in a different colour from a local Ford dealer with less mileage for £21,200 down from a retail of £21,750. It owed them £20,450. They had £1,300 across it. Gave me £550 and kept £750. That's how you do deals folks! Oh...and six days later, I still haven't got back my £199 'reservation' deposit.
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