A Stressful and Painful Ordeal: My Experience with Audi Norwich which is a part of Group1.
My recent experience purchasing an Approved Used car (only 2 months old, 75-reg) from this dealership has been incredibly stressful. The handover process was disorganised, and the level of customer service was non-existent; absolutely no one at the dealership seemed to care.
The financial side of things has been a nightmare. A £5,000 refund was held up for months and was only processed after I left a 1-star review, at the request of a manager. Although I graciously removed the review as asked, the issues haven't stopped. I am still waiting for a refund for my Audi Shine policy, despite three months of chasing and sending over 22 email reminders. No one got back to me from Group1 even after 3 months of waiting to check updates on the concerns I raised about the service
A Warning to Others visiting Group1 Dealership:
Please do not fall into the trap of purchasing Vehicle Shine packages. You are charged for a service that is never actually applied to the car. My advice would be to arrange any such protection privately, as dealing with this dealership has proven to be a complete waste of time.
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