Group 1 BMW Bedford are happy to take your deposit on a car, but then contact you again a few hours later to tell you the car has 'just' been sold. Lots of cars on their website, but not many are actually available for sale or in stock - they’re just bait to tempt you and place a deposit.And trying to get your deposit back is where the nightmare starts. Scott & Sunil are a pair of thieving scumbags, who repeatedly lie, lie and lie again. All the excuses are there; "we've just authorised a refund with our accounts dept", "the refund keeps bouncing back" etc. Nearly 3 weeks of their excuses and still no refund!Sunil even asked me to send a photo/image of my credit card & cvv so he could process the refund. I'm surprised he didn't ask for my PIN at the same time so he could do some Christmas shopping.Avoid Group 1 BMW Bedford at all costs and look elsewhere! *Update 18/11/2025: Scott now tells me that he’s “got the payment system to work” and I can expect a refund any day now. These excuses are just hilarious - and Scott Hay is the joke that keeps on giving. 🤣
Claim your business profile now and gain access to all features and respond to customer reviews.
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
See more
