Apparently they can't access their systems due to IT issues today so can't tell me if my car is ready to collect.No updates to whether they have even inspected or carried out any of the planned maintenance.I'm guessing the servicing department haven't a clue on what cars have come in today and what they have worked on in their workshop.Ridiculous - I will be taking my car to another dealership in the future and not Group 1.Had a similar experience with my BMW and again it was a Group 1 franchised dealership. Non existent customer service.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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