One of the receptionist on the service desk let me down as I booked for the wait in service. I checked the car at 2.00pm. He told me the car will be ready around 4pm. I was waiting there after 4.15pm I asked him as I didn't receive the inspection report which I normally receive after they done the inspection. He told me the vehicle was not ready yet. Around 5pm he asked me to pay for the invoice. I told him I didn't receive any inspection report and is there any additonal work to be done. He didn't give me a proper response. I paid the bill then he sent me the inspection report video after I left the premises. which two works need to be done. Which could have done when I was there. Which let me down. I done those works privately.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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