Without a doubt, they are dishonest . I chose a car and did a test drive, but they didn’t let me drive it alone, which was really insulting. After a bunch of pointless emails caused by an incompetent sales rep, they finally delivered the car — but at the moment of delivery, they said it only had one key and promised to send the second one within two weeks.Two weeks later, they emailed me saying they couldn’t find the second key and would order a new one. It’s supposedly “on the way” ever since. I’m paying for this car in installments, yet they’ve been dishonest with me, and their customer service doesn’t even respond
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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