I purchased a new Tiguan R Line e hybrid.I went to collect it from Telford branch in April. They had received my order 4 months before so. I was about to leave home to collect it and they said the car had not been cleaned. I said I needed it that day as my previous car had been sold. So I made my way to the garage. On arrival no one could find the keys for it initially which resulted in 3 sales guys swearing at each other over who had them. On finding the keys they said it was outside, help yourself. I asked if I could have an invoice for the car and they could not give me one. I asked if they could show me where the charging point was on the car. They didn’t know. So I asked if the car had a manual in the glovebox. They said if it’s not in the glovebox there isn’t one. Charming I thought. So I went on my way and found the rechargeable battery was at 0%. This was the worst experience of buying a new car for 34 years. They couldn’t be bothered. I am now wishing I had continued with Audis as now I find I have one of the faulty Tiguans with lots of software issues which the dealer claims ignorance of. Think carefully before going with this dealer.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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