A complete shambles from start to finish.The self check-in sounds modern and efficient — in reality, it’s followed by an hour of chaos and delay while the hire car booked and confirmed within their own written service confirmation to me finally materialises.Then comes the hire car bill — double the quoted price — and when challenged, Group 1 couldn’t care less. No apology, no accountability, no interest in sorting it out.If Group 1 can’t deliver a car, at the agreed time, for the agreed price — they shouldn’t be offering the service at all. Totally unacceptable from a brand that trades on “premium.”
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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