Ford Basingstoke location - terrible customer service. Purchased a brand new car less than 3 months ago and had multiple issues which required 9 visits to the dealership. At one point the car was in for 3 weeks as they didn’t know how to fix it. No acknowledge or responsibility taken. Constantly had to chase for updates. Staff stating that they called you and left voicemails when they haven’t. Staff rolling their eyes at you when you voice your dissatisfaction. Will not be returning to this garage for any future concerns and will not be purchasing another Ford!
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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