Overall positive.The 4-star rating is only a reflection on the inconveniences faced, these being 1/ no pick-up and drop-off service as I've been used to with other manufacturers/dealers.. so I had to take 2.5 hours out of my day to bring the car to site and come back and collect (there and back twice in commuter traffic); and 2/ the delay in the morning as explained below.Really liked that the Customer Experience Director, Katie Martin was there looking at the processes and procedures. Feel that she had a great grasp on what was good already and what could possibly be improved depending on the feasibility of viable implementation. For example, she noted the issues with using the kiosk to check in, and then the 20min wait for the courtesy car keys, which in essence negates the efficiency and reason for use of the automated check-in for a customer. As for Donna in service, she was very helpful and from my perspective did nothing wrong.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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