I am writing to express my dissatisfaction with the service I received from one of your sales representatives at the Toyota Warrington, regarding the purchase of my vehicle from your dealership.When I purchased the car, I was informed that it only came with one key. As a result, I had to arrange for an additional key to be reprogrammed, which caused unnecessary inconvenience. Furthermore, I have repeatedly contacted the salesman via email regarding a recurring message on the vehicle’s display that reminds me to “check rear seats.” Despite several follow-ups, I did not receive a proper explanation. Instead, I was simply referred to the service department without any further suggestion from him. When my wife visited the service department today, she was only informed by the service department that the replacement vehicle must be returned before 5:00 p.m. This arrangement was not communicated to me in advance. As a result, my wife was left without a replacement vehicle for the afternoon and she needed yo ho to work before 2:30. To accommodate this situation, I had to cancel one of my driving lessons in order to deliver my car to her, which caused me significant inconvenience and loss of time and loss of money. When I reached your service centre and asking about the matter of the warning message, the staff of the service centre not informed in advance. They said the sale men hasn’t told them about the matter, but she told me that this feature is a built-in safety function of the vehicle and can be manually ignored if desired. It is disappointing that the salesperson was unaware of such a basic feature and was unable to provide accurate information or appropriate guidance.I believe this situation reflects a lack of product knowledge and follow-up responsibility on the part of your sales staff. I hope your dealership can address this issue to ensure future customers receive better support and accurate information.Thank you for your attention to this matter. I look forward to your response and to seeing how this issue will be resolved.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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