group1auto.co.uk

3.7
3.7 Based on 160 reviews

Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excell...

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David
Mercedes A Class Brake Assist Fault due to vehicle wiring fault

I am a great believer that reviews should be fair to all parties and based upon the information you have at the time of writing. On that footing I have modified both the review and the title.After a large amount of work by the dealership it appears the Brake Assist had an intermittent fault due to an issue with its wiring harnesses, so the vehicle could have passed its sign off only to fail post release. That infract happened when the vehicle was returned for correction with initial no fault evident, but as the technician moved the car the error became evident.The problem was related to one of the following:- Poor vehicle packaging Poor assembly Not manufactured to design specificationInappropriate component and vehicle validation testing None of which sits with the dealer, but with the vehicle manufacture and system suppliers.In view of the criticality of the failure I urge Mercedes Benz to investigate this even creating a vehicle recall if the evidence indicates that is required. I would like to thank the team at Nottingham for establishing the route cause and enabling the vehicle to be returned to a safe condition As ever this review is to highlight potential issues to other customers, its down to other customers to decide if they engage with this organisation based on the information provided

4
Date of experience: Oct 08, 2025

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Business Details

  • Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.

    Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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  • language https://www.group1auto.co.uk

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