I am very Satisfied with the customer service I received at Group 1 in peterborough from Arfan Star who has also helped me with previous vehicles. Arfan has shown exceptional customer service and delivered exactly what I was looking for in my next car and sent over a personalized brochure to see what the added specs were and I was very impressed . (Golf R Line) Throughout the Journey of ordering my new car I described to Arfan exactly what i was looking for in my next Car and Arfan worked very promptly to find me the perfect car which was also already in the UK port and was actually a cancelled order from a previous Customer and i was thrilled on how quickly Arfan got back to me on what i was looking for, Arfan also come back with an even better deal and quickly organised paperwork to get the ball rolling and get the car delivered to Peterborough to arrange collection. While I was waiting to pick up my New car Arfan also sent me a personalised video to let me know the car had arrived and gave me a tour.Both Arfan and Hannah arranged an appointment to get the car delivered to be able to pick up on saturday which worked around my work hours and they went up and beyond to serve my needs and expectations, When i arrived to pick up my Car i was quickly Greeted by Arfan and hannah who both could not do enough for you to ensure you were happy with the experience of picking up the car. Throughout the experience paperwork was completed online prior to my appointment to pick the car up so that I wasn't there for hours filling in paperwork and was able to Drive off in my New car pretty quickly, Arfan checked over the car that I was trading in and a few signatures and everything was Ready to go which was such an amazing experience, Overall I didn't spend no more than 30 minutes - 1 hour and that was including getting photos and videos of my new car and setting my phone up on carplay to use right away. My car Looks absolutely Fantastic and Thank Arfan and Hannah so much for such a wonderful experience at Group 1 yet again and I have already been recommending it to my friends and family who will also be intouch. This dealer can not do enough to serve their customers and expectations have definitely been met - Thank you so much --
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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