My opinion of the Group 1 Mercedes branch in Derby has definitely changed. An issue with the car couldn’t be fixed. They made me feel that there was nothing wrong but you could clearly see there was. I took it to another garage and they knew exactly what it was and sorted it within a few hours. Not good from Group1. Another thing about this garage is that they hound you. When a service/MOT is due. Several calls where no one speaks when you pick up the call. In the end I had to block the number. I have now started to receive calls from a mobile number. Text the word STOP to opt out. What a surprise you start to receive more texts from a different number. Very annoying and thankfully we have 2 dealers in town!
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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