I bought a GLC43 from these guys. I must say it’s been a nightmare. Once they had my money that was it they didn’t want to know anymore. The car they delivered to me was in a pretty poor state with numerous outstanding issues with it. Ending with the engine management light coming on and it going into limp mode. At this point the RAC came out and we took the car to their Norwich branch. This was on the 03/10/25 & it’s still there now. After raising a complaint through group 1 complaints, online. The salesman Kish did finally contact me but still hasn’t done anything about getting my car fixed and back to me. Although he promised me he would contact Norwich and give me an update. Still waiting!!!!I will and would never buy a car from these people again as the salesman I had to put up with is basically a liar and a cheat. As he told me he had been off with family issues, but I had rung him several times one of which I was informed that he was with another customer. I have found the whole experience shocking, stressful and very frustrating and I’m still without my car.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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