I bought a Toyota bz4x pure from Group 1 Toyota Nottingham on 3/10/2025. In two weeks time I report to them that you sold me a vehicle with an outstanding safety recall. It is illegal for a professional dealer to sell vehicle which has an-outstanding recall un till it get fixed. I have Reported them numerous times that the vehicle is not fit for it purpose. Under the Consumer Rights Act 2015, vehicle you supply must be fit for its purpose. As there was a problem with the vehicle when I bought it from them, I requested that you give me a full refund.They don’t bother.When I ask them it is illegal to sell a vehicle which has an outstanding safety recall they said Toyota has authorised them to retail the vehicle as it is. Toyota issued worldwide outstanding safety recall on 15/09/2025 while Group 1 Nottingham sold me vehicle on 03/10/2025.We have identified that your Toyota is subject to an outstanding safety recall or customer service campaign.The electrical compressor may fail, causing the HVAC system to enter a failsafe mode that suspends the heater operation of the system and affects defroster function. If the vehicle is operated in low-temperatures, the defrosting performance reduces and may not remove frost, ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of injuries.The Toyota bZ4X vehicles affected by this recall were manufactured between 2022 and 2025.Toyota recall code: 25SD-075Affected models: bZ4XVehicle numbers (worldwide):They have reported to Motor ombudsman.I am going to take a legal action against them and also report it to trading standards.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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