There are aspects of your response that are not correct and where you’ve clearly be given the wrong information. I’ve emailed you directly but you have failed to reply to my email so it appears that unfortunately you will only reply to something if it’s in a public domain without the correct information.Firstly I’d like to start by saying that this is not a vindictive review and that in the past I have purchased NEW vehicles from Group 1 Ford in Farnborough and my experience was excellent and I have been extremely happy with my service received and my new vehicle received… That is why I decided to return to purchase another USED vehicle from them… and what a mistake that was.I went through the whole buying process on a PCP contract and part exchange of my current vehicle and the salesperson was very excited to offer me such an amazing deal which he could hardly believe himself. The deal was very good and within my budget so I accepted and signed all documents and contracts and also went through a finance application with the manager which was accepted and signedOn the day, I was going to collect my new vehicle I was informed by text message of an error in the paperwork after all contracts and finance agreement had been signed. Apparently the settlement figure had been inputted incorrectly and the monthly payments would now be considerably more.I was basically told I would have to accept a new increased monthly figure or the deal would not go through.They would not accept accountability, even though I had shown the salesperson the figure on the settlement document and also sent them a hard copy of the document.The salesperson was an absolute disgrace and lied to cover the error and tried to put the blame on me saying I had told him the wrong settlement figure. He then proceeded to argue with me down the phone and was extremely rude and unprofessional.The used car sales manager to be fair did try to help and gave me a new higher monthly figure which was the best he could offer.I had to pull out of the deal because it was far higher which was out of my budget. To say this experience was upsetting and disappointing is an understatement. There were aspects of your response that are not correct and where you’ve clearly be given the wrong information. I’ve emailed you directly but you have failed to reply to my email which appears that you’re lonely. Reply to something if it’s in a public domain without the correct information.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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