If you value your time, money and mental health, do not use Inchcape Chester.Bought a Tiguan here, which has now been into their workshop three times for the same leak - so far costing more than £1,400 for unnecessary and ineffective repairs, yet the car still floods in the exact same places. On the second attempt, we were charged more than £542 and assured the problem was fixed, but after just 10 days and the very first rainfall, the car leaked again (worse than before) and is now back with Inchcape for a third repair.We had to visit the technicians in the garage and it was revealed to us that the so-called “extensive water test”, that they charged us £350 for, turned out to be nothing more than a domestic garden hose lightly spraying the car at low pressure. We repeatedly pointed out where the water was coming in but instead, Inchcape insisted on their own incorrect diagnosis and billed us for it.Communication has been absolutely appalling. We were, on several occasions, promised call-backs and not once did it ever happen. Instead, we constantly had to chase and even when physically driving to the Inchcape to try and get answers, we were told nobody was available to speak to us. Even after explaining that we urgently needed a courtesy car, during its third repair, to visit my spouse who was in critical care in hospital, we were dismissed. The lack of empathy and customer care has been shocking.Even more concerning, Inchcape state that if they need to remove the panoramic sunroof and it is damaged in the process, by their technicians, they will charge the customer £3,500 to fix it - a dealership that sells a huge amount of cars with sunroofs should have the means to safely and effectively remove and refit them without causing major damage, and certainly without passing such financial risks on to the customer.Inchcape Chester have shown incompetence, indifference and a complete disregard for us and have attempted to bleed us dry at every turn. I would strongly advise anyone considering their services to go elsewhere.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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