I recently brought my vehicle in for scheduled maintenance. While the service work itself appears to have been completed satisfactorily, the overall communication during the process fell short of expectations.On the second day, I was unable to reach the customer service representative assigned to my case and instead received intermittent updates from another team member who was not directly responsible for my vehicle. This resulted in fragmented and inconsistent communication.Additionally, I am still awaiting a follow-up call to arrange a date for the resolution and replacement of a faulty component identified during the visit. I would appreciate more timely and coordinated communication in future interactions.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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