Avoid this retailer!They’re great to deal with when buying a car — treat you like royalty until the payment clears. After that, expect to be treated like dirt.The service department is understaffed, unhelpful, and poorly managed. No greeting when you arrive, no updates while your car is in, and last-minute calls just before closing to say it’s ready. On multiple occasions, I was told my car was on the forecourt when it was still on the lift (thank goodness for the remote app).Getting hold of a service advisor is nearly impossible — I once called for 10 days straight before receiving a callback. They’ve also misdiagnosed and carried out repairs based on guesswork, rather than taking time for proper diagnosis, even after I provided a technical report. After replacing numerous parts over three years, I still have the same issue. When I raised this, the technical advisor Yasmin told me “some cars just have these issues and need constant repairs.” Not what you expect to hear after purchasing a car for £40k+. Now, conveniently after the warranty has expired, they’ve finally provided video evidence of the root cause — and expect me to pay for it. Feels very tactical.Each “health check” uncovers a new “urgent issue,” while previous urgent faults magically disappear. I was even quoted £130 to replace windscreen wipers that click in and out — only after challenging it did they admit the quote was wrong.For a luxury brand, the service quality is appalling — staff lack empathy, rely on scripts, and take no accountability. Jaguar head office and this dealership both fall far short of the standards you’d expect.Cars are great when they work — but the aftersales service is shocking. Avoid this retailer at all costs.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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