Took my Golf to be serviced today - 2 years old and 19500 miles. Was booked in for service, brake fluid change, and a wash and vacuum. In summary It wasn’t washed or vacuumed so I complained, so they took it away and 5-10 mins later said it was ready. It still wasn’t cleaned but someone had sprayed water over it to make it look like it was washed so now it was dirty still and had water marks all over it. It definitely was not hoovered. In addition the service intervals were not reset on the car, so still looks like it needs a service soon. Also the coolant level was sat at the minimum fill level, so no check fluid levels and top up took place by the looks. Overall poor and not good enough when you pay a premium for a main dealer service. Waiting a call back regards my complaint but not happened yet.
Claim your business profile now and gain access to all features and respond to customer reviews.
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
See more
