I received a missed call and a voicemail last week, which was quickly followed by a message. It began with a formal greeting and a reminder that my finance agreement is nearing its end. They offered assistance in finding a new vehicle that suits my current needs, highlighting various options available. They also mentioned the possibility of a final account review, yet if I wanted immediate assistance, I was encouraged to call them instead or schedule an online appointment. In response, I explained that I was postponing any new car purchase until I had clarity on the Government’s EV Taxation plans and requested a final breakdown cost for my existing contract. However, their reply felt dismissive, directing me to contact financial services directly for assistance. This contradicted their earlier message about supporting my journey with them. It seems their interest in helping is limited to situations that involve selling me another vehicle and securing another loan, despite my previous significant expenditure with them. It’s clear what their version of loyalty and support entails!
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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