Visited today. The representative left us to browse a vehicle for over 20 minutes without assistance. When we approached his desk, he revealed a £9k discrepancy on the listed price. Despite the advertised mileage being 151, he claimed it was something else. He dismissed our concerns, saying, "well all I can do is apologize and find you another one." This experience highlighted issues of false advertising, misleading practices, and a lack of proper customer service training.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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